Frequently Asked Questions
Customers wanting more info on purchasing a bike can schedule a sales call at the link below for a dedicated 30-minute time slot that can help answer any questions you may have about our bikes.
https://shop.m2sbikes.com/pages/appointments
You can also email us by sending an email to sales@m2sbikes.com or reach us by phone at 828-676-3808 during normal business hours.
Typically from the time of order, an "in stock" bike will take 2-5 business days to ship and once it has been shipped, 4-5 business days for delivery based on the location of the bike to you.
Pre-order bikes delivery times vary depending on where we are in the manufacturing process. Generally these orders can take anywhere from 2 weeks to 2 months to complete, but there are occasionally unexpected variables that can slow down our delivery process on pre-orders and cause unforeseen delays.
The best way to ensure a timely delivery is to order a bike that is marked as "in stock." If there is a bike that is currently not in stock that you would like more information on, please contact a sales representative by calling +1 888-504-8038.
M2S Bikes was founded in 2015 with the goal of bringing affordable, yet high quality electric bikes to the market. Our mission is simple: help facilitate travel via bikes for those times when you’re not necessarily wanting to get in a workout, but simply are looking for a way to get to work, head to the farmer’s market or go out for a fun ride without breaking a sweat. For those times when you are looking for a great workout, the added assist of the electric motors makes climbing hills fun and enjoyable and helps you push yourself on longer rides and ultimately get an even better workout than possible without the electric motor.
Since then we’ve delivered thousands of bikes to customers all over the U.S.
We are committed to providing the highest quality bikes at an affordable price point while delivering exceptional customer service. We encourage you to check out our reviews and learn more about how we've helped thousands of people get outdoors and enjoy cycling with their electric bike from M2S Bikes.
The range per charge can be anywhere from 20-75 miles depending on how hard you pedal, how steep the hills are and how fast you're going. Check out our battery range video for more info.
The batteries are rated for 600 charge cycles, which should be 2-5 years for most users.
For the latest update on your order status, please email support@m2sbikes.com and we will be happy to provide the latest information on expected delivery time, update you with tracking information or provide additional info as needed.
Our bikes are rated with an IP65 Enclosure - which means they are rated as "dust tight" and protected against water projected from a nozzle.
The bikes are ultimately water resistant and can withstand short rain showers, but are not designed to be exposed to prolonged water exposure, high pressure washing or transport on a motorized vehicle during inclement weather.
At this time we operate solely on a direct to consumer model that allows us to offer lower prices while still offering high quality components. While we don't have a way to offer a test ride beyond our headquarters in Western North Carolina, we would be happy to discuss what your primary needs will be and try to make sure you get a bike that will offer both the right riding style and fit for your needs.
If you would like to request information on becoming a dealer or a rental center for M2S Bikes, please contact our sales team at sales@m2sbikes.com.
While it is possible, the most important thing to do is to check the local regulations to make sure riding an electric bike is allowed on the trails. If it is, you'll want to see if there are Class restrictions and set your bike up accordingly. Additionally, due to the heavier weight of our bike and the faster speeds that are possible, it's a very good idea to use extra caution and ride slowly to ensure that you have adequate time to stop and don't ride in areas that are too difficult to ride in based on your experience level.
For a great resource on where to ride an electric bike, we recommend checking out the People For Bikes website: https://www.peopleforbikes.org/topics/electric-bikes
Regular maintenance
We want to see our riders out enjoying their bikes for years to come, in order to do so and get the most out of your investment we recommend staying up on regular maintenance of these bikes. We have included a list of components found on your bike with their respective maintenance periods.
Monthly Service:
Deep clean bike, inspect components for any signs of damage, degrease chain and drivetrain
Check all cables and housing for any signs of damage, wear, rust, or kinks
Check chain wear
Every 6 months:
Check tire wear depending on how much you’ve been riding it may be time to replace these
Check bearing systems: They may not need to be replaced but cleaning and greasing systems like the hubs, bottom bracket, pedals, and headset helps lifetime of these products
Check Brake pads
Check cassette & chainring wear
Yearly:
Bleed braking system
Check Bearing systems: Depending on how much riding the bike has seen these may need to be replaced.
Replace cables and housing
A large majority of the maintenance listed above is subject to how much riding the individual is doing and in what types of environments the bike is being exposed to. These are all just basic recommendations, none of the above will be covered under any sort of warranty work.
It is a good practice to have a pre ride checklist that you go thru on a regular basis in order to ensure your bike is safe, and riding in the best quality possible. Here are a few things we recommend checking prior to each ride.
Tire pressure
It is common to have your tires fluctuate in pressure over a relatively short period of time. Riders that are exposing the bike to high temperature or altitude changes will notice this more drastically than riders who live in a more controlled environment. However we still recommend doing a simple air pressure check prior to going out to ensure optimum ride quality and prevent unnecessary flats.
Brakes
Always give your brakes a good squeeze to ensure they are working in a safe and proper manner.
Chain Lube
It is a good practice to add lubricating your chain prior to heading out for a ride. A properly lubricated chain will ensure smoother shifting and a better overall lifetime of the drivetrain.
Battery level
These are electric bikes after all, and we want you to be able to get the most out of that system. We recommend checking your battery level prior to heading out to make sure you have the capacity to cover the trip you desire to make. Doing this prior to heading out should allow for you to plan accordingly.
Bolt check
A simple bolt check can go a long way as far as preventing the rider from unsafe operation and the risk of damaging their bikes. The micro vibrations the bike encounters while riding has been known to allow for some inevitable loosening of bolts. This is more prevalent on newer bikes during their initial break in period however is a practice that goes a long way for proper bicycle care. Bikes that are damaged due to failure to address these issues are not covered under warranty.
What should I bring on each ride
From rider to rider we all have individual goals that will make the final ruling on what we carry with us on a ride, however we have devised a list of some of the basic essentials we enjoy having while out and about enjoying the day. You can pick up some of the items mentioned in our accessories section of our webpage and inquire with your local shop for anything else!
Helmet
Flat tire repair kit (tube, tire lever, pump,patch kit)
Multi tool
Mirror
Lock
Water bottle mount
Cell phone holder
Spare battery
Hydration & Nutrition
Shock pump
Navigational tools (GPS, trailmaps, etc.)
Chamois (depending on how far you plan to ride)
Smile (remember bikes are made to be fun!)
M2S Bikes offers financing for electric bikes through two separate options:
Variant Financial - select Variant Financial at checkout
Affirm - select Affirm at checkout
For more information on these options, please contact our sales team at sales@m2sbikes.com or review additional information in our Help Center.
If you'd like to apply for financing through Variant Financial, the easiest option for applying is to add the item or items you'd like to purchase to your cart and then proceed to the checkout page. Once at the checkout page you'll have the option to pay using Variant Financial. If this option is selected you'll proceed to the financing application portal where you'll be able to enter your information and submit your application for approval.
Generally, customers with exceptional credit will receive an automatic approval, while customers with good credit will require a manual review by a representative at the financing company. In most cases the approval process takes 5-10 minutes during business hours. If you do not receive an email, please check your spam folder.
Once your loan is approved the next step is to complete the loan documents, which will be emailed to you.
We hope this helps you get on the path to owning one of our bikes today. If you have any questions about financing or check out, please contact me by emailing sales@m2sbikes.com
What is Affirm? Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments.
Why buy with Affirm? Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget. If Affirm approves your loan, you'll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you’ll pay over the course of the loan. There are no hidden fees. The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you’re approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds. You don’t need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf. You may be eligible for Affirm financing even if you don’t have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you. Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.
What is required to have an Affirm account? To sign up for Affirm, you must: Be 18 years or older (19 years or older in Alabama or if you’re a ward of the state in Nebraska).Not be a resident of Iowa (IA) or West Virginia (WV).Provide a valid U.S. or APO/FPO/DPO home address. Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name. Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.
How does Affirm work? Affirm loan-application process steps:At checkout, choose Pay with Affirm. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own. To ensure that you’re the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you’re approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.To accept Affirm’s financing offer, click Confirm Loan and you’re done. After your purchase, you’ll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.
How does Affirm approve borrowers for loans? Affirm asks for a few pieces of personal information: Name, email address, mobile phone number, date of birth, and the last four digits of your social security number. Affirm verifies your identity with this information and makes an instant loan decision. Affirm bases its loan decision not only on your credit score, but also on several other data points. This means that you may be able to obtain financing from Affirm even if don’t have an extensive credit history.
Does Affirm do a credit check, and how does it impact my credit score? Affirm does a “soft” credit check, which verifies the customer's identity but does not affect a customer’s credit score. Affirm's underwriting model does not use a hard credit check. There is no effect on a consumer's credit score when they apply for an Affirm loan.
Why was I denied financing by Affirm? The merchant has no information regarding a customer's financing denial. Affirm strives to offer all credit-worthy applicants financing with Affirm, but isn’t able to offer credit in every case. Affirm will send you an email with more details about its decision. Unfortunately Affirm’s decision is final.
Why was I asked to verify my identity? If Affirm has difficulty confirming your identity, you may need to provide more information. Affirm uses modern technology to confirm your identity, including verifying your address or full SSN, or requesting a photo of your ID. Affirm takes these steps in some cases to counter fraud and provide the most accurate credit decision they can.
Why was I prompted to enter my income? Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. Your income gives Affirm additional insight into your ability to repay.
Why was I prompted for my checking account? Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. If you are prompted to link your checking account and would like to proceed, please provide the login information for your online bank account. Affirm does not store your online login credentials—they are transmitted securely to your bank.If Affirm asks you to link your checking account, Affirm won’t be able to offer you credit if:1) Your bank is not listed2) You choose not to link your checking account3) You don’t use online banking4) The username and / or password you provide is incorrect5) You're unable to successfully connect your checking account
Why is my bank not listed? Although Affirm is continually adding support for additional banks, they aren’t able to connect to every bank at the present time. We apologize for the inconvenience. If you’re unable to connect your bank, you’ll need to complete your purchase with another payment method.
Why was I prompted for a down payment? Affirm isn’t always able to offer credit for the full amount you request. In these cases, Affirm asks you to make a down payment with a debit card for the remainder of your purchase. The down payment amount can’t be changed and must be made upon confirming your loan and before the loan offer expires.
Will I see how much interest I am paying prior to accepting my loan? Yes! Affirm works hard to be completely transparent. You’ll see the amount of interest you’ll owe on the terms page and again on the loan confirmation page. If you pay off your loan early, you’ll receive a rebate for any interest that hasn’t yet accrued.
Why can't customers outside the U.S. use Affirm? Affirm is available only to shoppers residing in the United States. Affirm hopes to expand its services to customers outside the U.S. in the future.
How do I make my payments? Before each payment is due, Affirm sends you an email or SMS reminder with the installment amount that is coming due and the due date. You have the option to sign up for autopay, so you don’t risk missing a payment. Follow these steps to make a payment: Go to www.affirm.com/account.Enter your mobile phone number. Affirm sends a personalized security PIN to your phone. Enter this security PIN into the form on the next page and click Sign in. After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make. Make a payment using a debit card or ACH bank transfer.
If I return an item, how do refunds work? A refund posts to your Affirm account if we process your refund request. If you have already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that you used to make the payments.
How long does it take to get my money back in the event of a return? A refund credit appears in your account within three to ten business days, depending on your bank’s processing time.
Can I amend my order after my purchase has been processed? Can I be approved for a higher loan amount if my purchase amount increases? You cannot edit your order after you have confirmed your loan. If you want to add items to your purchase, apply for another loan with Affirm or use a different payment method.
Am I able to obtain a refund after my purchase? Refunds can be processed up to 365 days from the date your order is placed.
What are Affirm’s fees? The annual percentage rate (APR) on an Affirm loan ranges from 0% to 30%. Affirm discloses any required fees upfront before you make a purchase, so you know exactly what you will pay for your financing. Affirm does not charge any hidden fees, including annual fees.
Why is my Affirm interest rate so high? When Affirm determines your annual percentage rate (APR), it evaluates a number of factors, including your credit score and other data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase. This APR calculator will give you an idea of how much interest you actually pay: https://www.affirm.com/apr-calculator/When you consider Affirm financing, carefully evaluate the loan terms that Affirm offers you and determine whether the monthly payments fit your budget.
How is interest on an Affirm loan calculated? Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding. This model differs from compound interest, in which the interest expense is calculated on the loan amount and the accumulated interest on the loan from previous periods. Think about compound interest as “interest on interest,” which can increase the loan amount. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.
M2S Bikes offers a comprehensive owner's guide series with video tutorials on all aspects of ownership, from assembly to maintenance. Please see our online owner's guide by visiting the following link:
https://m2sbikes.com/mountains-to-sea-bikes-owner-guide-series/
General Terms & Conditions
Before we get started, please carefully read the following information. If you understand and accept these conditions and warnings select the appropriate option below.
• Read all instructions and warnings prior to use! If you do not understand or have questions about any instructions in this manual and with respect to the bike, please contact us at support@m2sbikes.com.
• Please provide this manual to local bike mechanic as needed for any such work on the bike.
• This bike is intended to be used as described on the product page for the respective model. It is intended to be used as a bicycle and not intended for interstate, atv, offroad, or other use not intended for a bicycle of this model. This bike is not intended to be used as a replacement or substitute for a motorcycle. This bike is not intended to used for jumps, drops, or extreme riding and/or terrain. Any of the above such non-intended use, and other forms not listed herein, may void the warranty with the product and could subject the rider to serious harm, injury, and/or death.
• Before riding, please learn about your local electric bike regulations, including speed limits, surfaces and areas allowed, and ensure to meet your local requirements when riding. We recommend learning more about rules & regulations at People For Bikes (link)
• The bike is not meant to be towed behind vehicle or any other product or system, motorized or not
• M2S Bikes are designed to limit speed at 25 mph when using electric assist or motor power only. Users assume all responsibility and liability for any use of the bike either with electric assistance or under rider's own power beyond 25 mph. It is the user's responsibility to ensure that the maximum speed of the bike meets all local rules and regulations. Changing the top speed of the bike is not recommended.
• Only use with one rider at a time
• Riding bikes is dangerous and this activity can lead to serious injury and even death
• User assumes all risk with respect to use of the bike
• Check the bike and all related products before each use to confirm properly assembled and in good working order
• Check the bike and all related products after a crash to see if it is still safe to operate or needs to be repaired or replaced
• If the bike and all related parts are not in operable condition or you think there is something wrong with product do not use. If there is something wrong with product that cannot be fixed, then please contact M2S Bikes.
• M2S Bikes accepts no responsibility or liability for any injury or damage resulting from improper use of any of our bikes or accessories by rider/user. Further, M2S Bikes accepts no liability due to incorrect use instructions provided by bike owner to other users.
Riding Requirements & Restrictions
• Max / minimum rider weight: 275 pound max rider weight.
• Age requirements: This Bike is not intended for use by minors or children. Any such use of the Bike should not be counter to the instructions herein and should be under constant parent supervision, after the systems of the Bike and the electric motor, acceleration, and braking have been clearly explained.
• Abilities – Using this product requires basic abilities and understanding of riding a bike and using motorized vehicles. Such skills can be learned with this product, but care should be taken. It is recommended that any user know how to ride a bicycle before riding an M2S Bikes electric bike.
• Medical limitations – Do not use if you have an existing medical condition, injury, or other limitation which could affect your ability to ride a bike, balance, or otherwise participate in an active activity or endanger your health and safety.
• This bike should be able to be used almost anywhere a regular bike can be, but users should be aware of any local rules and regulations against motorized transportation. If they have questions they should check with local authorities before riding to confirm their understanding.
• Weather – Your bike is designed to be water resistant to rain and snow. It is not designed to be subjected to prolonged heavy rainfall or subjected to the increased water pressure that occurs when transporting a bike on a car or truck during rain or snow. Please protect your display from rain when transporting by car or truck.
• When riding on roads and streets, always follow all traffic laws for bicycles, including speed limits, unless otherwise advised by local authorities.
• Transporting Bike: it is important to check bike rack weight restrictions prior to transporting using a traditional bike rack. Weight limits on bike racks are often not compatible with the heavier weight of electric bicycles. As a result, special electric bike racks are often required to safely transport your electric bike. Please follow all instructions on your bike rack for safe transport of your bike.
• Safety Equipment and Gear: User should always wear a helmet when riding a bike, including on city surfaces in traffic or trails. In addition to a helmet, user should wear clothing appropriate and, in preparation for, the weather. When riding in urban settings, particularly at night, user should wear bright and/or reflective clothing to increase visibility to drivers.
Riding Instructions
• Check the Bike before every use to make sure the bike and components, including, but not limited to, that wheels are secure, brakes work, and the frame is solid, to confirm they are in working order.
• Check battery level before every use to confirm it is charged
General Components and use:
• Handlebars and component controls:
• On the right side of the Handlebars are the Rear Brake Lever, gear shifter & bell.
• On the left side of the Handlebars is the Front Brake Lever, thumb throttle (only on select models) & control panel.
• Acceleration: The Bike can be accelerated via regular pedal motion and some models can also be operated via electric motor by pressing the Throttle Lever.
• Braking: It is recommended that the Rear Brake is the primary brake used, with the Front Brake being a secondary and support brake. Rider should not depress Front Brake Lever only or at high speeds, as an accident and serious injury could occur. The brakes on your electric bike include automatic motor cut off, which means the motor power will be shut off when the brake levers are depressed.
• Body Position: First, you should have a bike in the size that correctly matches and is appropriate to your body size (primarily by height). When riding general body position is to have the seat at a height where you can fully reach the pedals, but not were your legs are cramped, and, when leaning forward, you can reach and control the handlebars, including steering of the bike. When climbing you may lean forward a bit and when descending, standup a little bit from the pedals, move your body weight backwards a bit, and get stronger control of the handlebar through your hands, arms, and shoulders.
• Speed and Abilities: As you ride more you may become more comfortable with the bike at higher speeds and over challenging terrain. Please ride within your limits. You agree not to hold M2S Bikes liable for any injuries incurred due to riding above and beyond your limits and terrain abilities and speed.
Warnings & Waiver
M2S Bikes accepts and retains no liability whatsoever for any damage – regardless of what type – caused by riders/users of the Bike to others or others’ property. M2S Bikes accepts and retains no liability for any damage or injury to any party involving or caused by improper use, handling, or storage of the Bike, or any other M2S Bikes or components.
M2S accepts and retains no liability for any damage or injury to any party involved caused by or involving improper maintenance of the Bike or any component therein. Additionally, M2S Bikes accepts and retains no liability for any claims related to or caused by any attachments, additional components or modifications to the Bike.
Riding a bicycle outdoors, whether in urban or rural settings, has specific challenges and risks. User agrees and waives any and all liability on behalf of M2S Bikes related to User’s decision making and riding, including accidents or injuries caused by others, conditions, terrain, weather, or other outside causes.
DISCLAIMER
All other remedies, obligations, liabilities, rights, warranties, express or implied, arising from law or otherwise, including but not limited to, any claimed implied warranty of merchantability, any claimed implied warranty arising from course of performance, course of dealing or usage of trade, and any claimed implied warranty of fitness, are disclaimed by M2S Bikes and waived by the original owner. If any provision is found unenforceable, only that provision shall be stricken and all others shall apply.
TERMS OF SERVICE-----OVERVIEW
This website is operated by Land of Sky Media, LLC dba M2S Bikes/Mountains to Sea Bikes. Throughout the site, the terms “we”, “us” and “our” refer to Land of Sky Media, LLC and M2S Bikes/Mountains to Sea Bikes. Land of Sky Media, LLC and M2S Bikes/Mountains to Sea Bikes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Land of Sky Media LLC dba M2S Bikes, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless M2S Bikes and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 206 Vista Blvd. Arden North Carolina US 28704.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@m2sbikes.com or by phone at 828-676-3808.
We can't thank you enough for choosing to purchase an electric bike from M2S Bikes. Our mission is to make sure our customers get the utmost enjoyment out of their bikes and enjoy them safely.
We hope you'll have a great riding experience on your new bike. If you decide to snap some photos of you and your bike on your adventures we'd love to add them to our website's photo gallery. You can email photos to support@m2sbikes.com or tag us on Instagram by adding the hashtag #m2sbikes.
If you need to contact us for any reason, feel free to reach us by mail, email or phone at the contact address listed below.
Our hours are as follows:
Monday-Tuesday: 8 AM – 6 PM (E.S.T.)
Wednesday-Friday: 8 AM – 4 PM (E.S.T.)
M2S Bikes
206 Vista Blvd
Arden, NC 28704
Technical Support:
support@m2sbikes.com
Phone: 866-882-1560
Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to m2sbikes.com, and Land of Sky Media LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Land of Sky Media LLC include m2sbikes.com, M2S Bikes, M2S Bikes and m2sbikes.com. The M2S Bikes website is a ecommerce site. By using the M2S Bikes website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, M2S Bikes may collect personally identifiable information, such as your:
| - | First and Last Name |
| - | Mailing Address |
| - | E-mail Address |
| - | Phone Number |
If you purchase M2S Bikes's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
M2S Bikes collects and uses your personal information to operate and deliver the services you have requested.
M2S Bikes may also use your personally identifiable information to inform you of other products or services available from M2S Bikes and its affiliates.
Sharing Information with Third Parties
M2S Bikes does not sell, rent or lease its customer lists to third parties.
M2S Bikes may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to M2S Bikes, and they are required to maintain the confidentiality of your information.
M2S Bikes may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on M2S Bikes or the site; (b) protect and defend the rights or property of M2S Bikes; and/or (c) act under exigent circumstances to protect the personal safety of users of M2S Bikes, or the public.
Tracking User Behavior
M2S Bikes may keep track of the websites and pages our users visit within M2S Bikes, in order to determine what M2S Bikes services are the most popular. This data is used to deliver customized content and advertising within M2S Bikes to customers whose behavior indicates that they are interested in a particular subject area.
_________________
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by M2S Bikes. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the M2S Bikes website.
Use of Cookies
The M2S Bikes website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize M2S Bikes pages, or register with M2S Bikes site or services, a cookie helps M2S Bikes to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same M2S Bikes website, the information you previously provided can be retrieved, so you can easily use the M2S Bikes features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the M2S Bikes services or websites you visit.
Security of your Personal Information
M2S Bikes secures your personal information from unauthorized access, use, or disclosure. M2S Bikes uses the following methods for this purpose:
| - | SSL Protocol |
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Warranty & Support
M2S warrants each Bike against defects in workmanship and materials for 365 days from the date of purchase. Proof of purchase is required for any claim. This warranty does not apply to normal wear and tear, improper assembly, improper or lack of maintenance, incorrect usage of parts or incorrect parts used on the bicycle, damage or failure due to impact from accident, abuse, negligence in use, and labor charge on any replacement bicycle. The User assumes all inherent risks in the use of the product, including, but not limited to personal injury, property damage and/or other losses. If you have any warranty / parts inquiry, please contact our customer service email at support@m2sbikes.com or call us at 828-676-3808 to diagnose and repair your problems.
This is an integrated and final statement of M2S Bikes limited warranty. M2S Bikes does not authorize or allow anyone to extend any other warranties, express or implied. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. M2S Bikes’ liability under this limited warranty shall be no greater than the amount of the original purchase price and in no event shall M2S Bikes be liable for incidental or consequential damages.
Your new M2S electric bike may be shipped with Old Dominion Freight lines or Kitzuma Cycling Logistics.
Old Dominion
Old Dominion is a partial freight carrier that will require an appointment be scheduled prior to delivering your bike. The local dispatch agent will contact customers on the day of delivery to schedule a time that best fits your schedule. Should you have questions about the final delivery of your bike, reach out to the local Old Dominion Service Center by following the links in your tracking information.
Kitzuma Cycling Logistics
Kitzuma Cycling Logistics provides a fully assembled delivery solution to most locations in the lower 48. View the video below for more details.
Shipping Costs
In order to ensure that every customer receives the best pricing possible on their new bike, we do not offer free shipping. Instead, we ask each customer to cover their shipping cost, which varies depending on location. To help offset the real cost of shipping an oversized and overweight parcel (i.e. your bike), M2S contributes a $150 credit to all shipping rates at the time of purchase providing a uniform discount to our customers.The shipping quote you receive at the time of checkout has already had this contribution applied and there is no discount code or coupon needed to receive this offer.
Change of Address
We understand that things can happen and original plans for delivery may change. Our team is here to assist should you need to change the delivery address or hold a shipment. At the earliest opportunity, customers are asked to contact M2S Bikes via email (support@m2sbikes.com) so we may ensure your order modifications are handled properly.
Any change of address on a bike that is en route will incur a $75 reconsignment fee in addition to any additional freight charges that may result from rerouting to the new address. These charges must be paid before the bike can move forward to its final destination. An M2S Bikes associate will assist you with completing the necessary steps regarding any delivery modification.
Shipping Restrictions
We are unable to ship our bikes outside of the lower 48. If you are interested in ordering a bike but live in an area that is not covered by our normal shipping operations, reach out to us at sales@m2sbikes.com and one of our knowledgeable team members will help you explore options to get you out and riding.
Returning Complete Bikes
If you receive your bike and do not wish to keep it, we can accept returns on new, unridden bikes. Once a bike is returned to our facility and able to be inspected a refund or credit will be issued minus any costs associated with freight (outgoing and returning). The $150 shipping subsidy applied to all bike orders will not be extended to the return shipping rate, nor will it be credited back as part of the original shipping rate.
If you wish to return your bike and it falls under the requirements outlined by our return policy, please reach out to our team at support@m2sbikes.com. Our Customer Support Team work with you to start the return process. All returns must be authorized by an M2S Bikes representative, and be transported by Old Dominion. One of our team members will send the required paperwork via email and schedule the pickup time with Old Dominion. Bikes that are returned without authorization will be returned without inspection at the expense of the purchaser.
Returning Small Parts and Accessories
If you wish to return an item purchased through M2S Bikes that is not a bike, please contact support@m2sbikes.com for a return authorization. Once a return is authorized we will provide you with a pre-paid return label, the cost of which will be deducted from your refund credit. Any items sent back to M2S Bikes without return authorization will be rejected and returned at the purchaser’s expense.
Returning Incorrect Items
If by our mistake an incorrect item is shipped to you, please email support@m2sbikes.com. We are here to help remedy any order discrepancies as quickly as possible and will work towards getting the correct item in your hands. Please do not return any items without first reaching out to our Customer Support Team.
We offer a comprehensive online support area for repair and maintenance on our website. You can view that by visiting https://m2sbikes.com/category/repair-maintenance/
We recommend reviewing our detailed Pre-Ride Checklist video for a detailed look at best practices to get the most enjoyment out of your ride. You can view that here: https://m2sbikes.com/category/help-center/receiving-your-bike-and-first-ride/
We offer comprehensive owner's guides for all of our bikes online. We frequently add to these guides to provide the latest and most up to date information on your bike. We recommend checking back periodically for updates as needed. You can view the owner's guide section here: https://m2sbikes.com/mountains-to-sea-bikes-owner-guide-series/