Help Center

Owner's Guides

General Terms & Conditions

Before we get started, please carefully read the following information. If you understand and accept these conditions and warnings select the appropriate option below.


• Read all instructions and warnings prior to use!  If you do not understand or have questions about any instructions in this manual and with respect to the bike, please contact us at support@m2sbikes.com.

• Please provide this manual to local bike mechanic as needed for any such work on the bike.

• This bike is intended to be used as described on the product page for the respective model.  It is intended to be used as a bicycle and not intended for interstate, atv, offroad, or other use not intended for a bicycle of this model.  This bike is not intended to be used as a replacement or substitute for a motorcycle.  This bike is not intended to used for jumps, drops, or extreme riding and/or terrain.  Any of the above such non-intended use, and other forms not listed herein, may void the warranty with the product and could subject the rider to serious harm, injury, and/or death.

• Before riding, please learn about your local electric bike regulations, including speed limits, surfaces and areas allowed, and ensure to meet your local requirements when riding. We recommend learning more about rules & regulations at People For Bikes (link)

• The bike is not meant to be towed behind vehicle or any other product or system, motorized or not

• M2S Bikes are designed to limit speed at 25 mph when using electric assist or motor power only. Users assume all responsibility and liability for any use of the bike either with electric assistance or under rider's own power beyond 25 mph. It is the user's responsibility to ensure that the maximum speed of the bike meets all local rules and regulations. Changing the top speed of the bike is not recommended.

• Only use with one rider at a time

• Riding bikes is dangerous and this activity can lead to serious injury and even death

• User assumes all risk with respect to use of the bike

• Check the bike and all related products before each use to confirm properly assembled and in good working order

• Check  the bike and all related products after a crash to see if it is still safe to operate or needs to be repaired or replaced

• If the bike and all related parts are not in operable condition or you think there is something wrong with product do not use.  If there is something wrong with product that cannot be fixed, then please contact M2S Bikes.

• M2S Bikes accepts no responsibility or liability for any injury or damage resulting from improper use of any of our bikes or accessories by rider/user.  Further, M2S Bikes accepts no liability due to incorrect use instructions provided by bike owner to other users.

Preparing To Assemble Your Electric Bike

Now that you've received the bike, the next step is to begin unboxing and unpacking the bike. Because the bikes are heavy, we recommend having someone help you lift the bike out of the box or carefully cut the front of the box to allow you to roll the bike out the front without lifting.

With the bike out of the box the next step is to remove the packing material. Your bike is packed with extensive foam wrapping to help keep it safe during shipping. We recommend using snips instead of a knife to cut the plastic zip ties securing this foam to prevent scratches to the bike's paint when cutting the zip ties off.

Once the bike is unpacked, closely inspect everything for any shipping damage that may not have been apparent when it was in the box. Hopefully there is no damage, but if you do notice damage please take photos that you'll be able to send to us if needed at a later time.

If you are not comfortable with assembling the bike yourself, do not have the correct tools, or after following the instructions are not sure if you performed the assembly correctly or the bike does not feel solid, has moving parts in the frame or where you think it should not, is making noises when moving, or otherwise is unstable, please take bike to local bike shop to be assembled or looked over, respectively.

• Estimated Assembly Time: approximately 30 minutes

Battery Maintenance and Care

• Battery Care and Charging: Recommend removing battery from bike when storing for long periods of time.  Store battery in a cool, dry area away from any moisture and water.  When storing battery, leave a charge of 50-75% remaining on the battery.  It is not recommended to store battery without charge.

• Cleaning the battery and battery housing should only be done while battery is disconnected and Bike powered off.  Do not use water to clean battery and battery housing.  Use a dry rag of, if needed, a slightly damp rag to clean battery and housing.  DO NOT spray housing or battery with high-pressured water as it can cause damage to and failure of electrical systems.

• Lithium-ion batteries are meant to be recharged with 20-30% of the charge remaining to prevent damage to the cells. The battery on your bike includes a built-in battery protection level that limits power output at 30 percent charge remaining. The result is that when the display shows empty your bike battery still has a protected level of battery life remaining to prevent damage to the battery. The bike can be safely operated to zero remaining charge on both the LCD display and the battery LED gauge without causing damage to the battery.

• Only charge battery with supplied charger, as use of other non-prescribed chargers can damage the electric components, causing failure of the system and increasing the possibility of fire or explosion.

• Charging the battery in a place with a smoke/fire alarm and on a non-flammable surface is recommended.  Do not store the charger or battery in a wet place or in direct sunlight.  Always keep battery and charger out of the reach and access of pets and children.

• If there appears to be an issue with the charger or battery, stop use immediately and contact either manufacturer or us at support@m2sbikes.com.

• Please note that based on IATA regulations you are not allowed to ship Lithium batteries of such size by air.  Please consult a land or sea freight for transportation of the battery.

Service and Maintenance

• Whenever you service or clean the bike, be sure to first remove the battery from the bike.

• The bike should be checked and looked over before every ride to make sure all parts are functioning properly and after every ride to make sure that nothing happened to the bike during the ride that resulted in damage.

• Keeping the chain, shifter, and gear cassette properly lubricated will help efficient use and prolonged life of your bike.

• Check bolts regularly to ensure they are tight and all components secure.  In particular, when riding in demanding conditions check Crank Bolts, as they are subject to more force that any other bolt.

• Regularly check brake pads.  The provided Tektro Pads should be replaced if that have:
•Been contaminated;
•Less than .8 millimeter width of material remaining;
•Cracks or deformation.

• For maintenance, such as replacing brake pads, or other services, it is recommended that the bike is taken to and worked on by a qualified mechanic professional at your local bike shop.  

• If the bike is worked on at your local shop, please make sure they have M2S Bikes' contact information, should they have any questions.

• It is recommended that your bike is rinsed and dried after use, so that it is not stored wet or dirty.  For cleaning, the bike can be wiped down with dry or damp clothing, including some soap and water.  Special care should be taken around electronics during cleaning.  DO NOT use pressurized water for cleaning the bike.

• If the bike is stored wet and/or dirty, and continually used as so, it can result in rust and shorten the length of use of the bike and components.

Riding Requirements & Restrictions


• Max / minimum rider weight: 275 pound max rider weight.

• Age requirements:  This Bike is not intended for use by minors or children.  Any such use of the Bike should not be counter to the instructions herein and should be under constant parent supervision, after the systems of the Bike and the electric motor, acceleration, and braking have been clearly explained.

• Abilities – Using this product requires basic abilities and understanding of riding a bike and using motorized vehicles.  Such skills can be learned with this product, but care should be taken.  It is recommended that any user know how to ride a bicycle before riding an M2S Bikes electric bike.

• Medical limitations – Do not use if you have an existing medical condition, injury, or other limitation which could affect your ability to ride a bike, balance, or otherwise participate in an active activity or endanger your health and safety.

•  This bike should be able to be used almost anywhere a regular bike can be, but users should be aware of any local rules and regulations against motorized transportation.  If they have questions they should check with local authorities before riding to confirm their understanding.

• Weather –  Your bike is designed to be water resistant to rain and snow. It is not designed to be subjected to prolonged heavy rainfall or subjected to the increased water pressure that occurs when transporting a bike on a car or truck during rain or snow. Please protect your display from rain when transporting by car or truck.

• When riding on roads and streets, always follow all traffic laws for bicycles, including speed limits, unless otherwise advised by local authorities.  

• Transporting Bike: it is important to check bike rack weight restrictions prior to transporting using a traditional bike rack. Weight limits on bike racks are often not compatible with the heavier weight of electric bicycles. As a result, special electric bike racks are often required to safely transport your electric bike. Please follow all instructions on your bike rack for safe transport of your bike.

• Safety Equipment and Gear: User should always wear a helmet when riding a bike, including on city surfaces in traffic or trails.  In addition to a helmet, user should wear clothing appropriate and, in preparation for, the weather.  When riding in urban settings, particularly at night, user should wear bright and/or reflective clothing to increase visibility to drivers.

Riding Instructions

• Check the Bike before every use to make sure the bike and components, including, but not limited to, that wheels are secure, brakes work, and the frame is solid, to confirm they are in working order.
• Check battery level before every use to confirm it is charged

General Components and use:

•  Handlebars and component controls:
• On the right side of the Handlebars are the Rear Brake Lever, gear shifter & bell.
• On the left side of the Handlebars is the Front Brake Lever, thumb throttle (only on select models) & control panel.

• Acceleration: The Bike can be accelerated via regular pedal motion and some models can also be operated via electric motor by pressing the Throttle Lever.  

• Braking: It is recommended that the Rear Brake is the primary brake used, with the Front Brake being a secondary and support brake.  Rider should not depress Front Brake Lever only or at high speeds, as an accident and serious injury could occur. The brakes on your electric bike include automatic motor cut off, which means the motor power will be shut off when the brake levers are depressed.

• Body Position: First, you should have a bike in the size that correctly matches and is appropriate to your body size (primarily by height).  When riding general body position is to have the seat at a height where you can fully reach the pedals, but not were your legs are cramped, and, when leaning forward, you can reach and control the handlebars, including steering of the bike.  When climbing you may lean forward a bit and when descending, standup a little bit from the pedals, move your body weight backwards a bit, and get stronger control of the handlebar through your hands, arms, and shoulders.  

• Speed and Abilities: As you ride more you may become more comfortable with the bike at higher speeds and over challenging terrain.  Please ride within your limits. You agree not to hold M2S Bikes liable for any injuries incurred due to riding above and beyond your limits and terrain abilities and speed.

Warranty & Support

M2S warrants each Bike against defects in workmanship and materials for 365 days from the date of purchase. Proof of purchase is required for any claim. This warranty does not apply to normal wear and tear, improper assembly, improper or lack of maintenance, incorrect usage of parts or incorrect parts used on the bicycle, damage or failure due to impact from accident, abuse, negligence in use, and labor charge on any replacement bicycle. The User assumes all inherent risks in the use of the product, including, but not limited to personal injury, property damage and/or other losses. If you have any warranty / parts inquiry, please contact our customer service email at support@m2sbikes.com or visit our Customer Support Portal to diagnose and repair your problems.

This is an integrated and final statement of M2S Bikes limited warranty. M2S Bikes does not authorize or allow anyone to extend any other warranties, express or implied.  This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty.  M2S Bikes’ liability under this limited warranty shall be no greater than the amount of the original purchase price and in no event shall M2S Bikes be liable for incidental or consequential damages.

Warnings & Waiver

M2S Bikes accepts and retains no liability whatsoever for any damage – regardless of what type –  caused by riders/users of the Bike to others or others’ property.  M2S Bikes accepts and retains no liability for any damage or injury to any party involving or caused by improper use, handling, or storage of the Bike, or any other M2S Bikes or components.  

M2S accepts and retains no liability for any damage or injury to any party involved caused by or involving improper maintenance of the Bike or any component therein.  Additionally, M2S Bikes accepts and retains no liability for any claims related to or caused by any attachments, additional components or modifications to the Bike.

Riding a bicycle outdoors, whether in urban or rural settings, has specific challenges and risks.  User agrees and waives any and all liability on behalf of M2S Bikes related to User’s decision making and riding, including accidents or injuries caused by others, conditions, terrain, weather, or other outside causes.

DISCLAIMER
All other remedies, obligations, liabilities, rights, warranties, express or implied, arising from law or otherwise, including but not limited to, any claimed implied warranty of merchantability, any claimed implied warranty arising from course of performance, course of dealing or usage of trade, and any claimed implied warranty of fitness, are disclaimed by M2S Bikes and waived by the original owner. If any provision is found unenforceable, only that provision shall be stricken and all others shall apply.

We can't thank you enough for choosing to purchase an electric bike from M2S Bikes. Our mission is to make sure our customers get the utmost enjoyment out of their bikes and enjoy them safely.

We hope you'll have a great riding experience on your new bike. If you decide to snap some photos of you and your bike on your adventures we'd love to add them to our website's photo gallery. You can email photos to support@m2sbikes.com or tag us on Instagram by adding the hashtag #m2sbikes.


If you need to contact us for any reason, feel free to reach us by mail, email or phone at the contact address listed below.

Our hours are as follows:


Monday-Tuesday: 8 AM – 4 PM (E.S.T.)

Wednesday-Friday: 8 AM – 8 PM (E.S.T.)

Saturday-Sunday: 12 PM – 8 PM (E.S.T.)


M2S Bikes
206 Vista Blvd
Arden, NC 28704

Technical Support:

support@m2sbikes.com

Phone: 866-882-1560


All Terrain R750 HT User’s Guide

 
  • Intro: Preparing For Assembly

Thank you for selecting M2S Bikes when choosing your new electric bike. The following video will help you get your bike assembled and ready to ride. 

  • Quick Release Wheel Installation Guide

    • When your bike first arrives you’ll find there is a large bolt on the fork to help protect the fork during shipping. Remove that piece using an adjustable wrench and set this part to the side or discard. With the spacer bolt removed you are ready to install the quick release skewer. If you look at your skewer, you will see a nut, two springs, and a lever. Remove the nut and one spring and slide the skewer through the hub re-attaching the spring and nut. Lift the bike inserting the disc rotor between the gap in the brake pads and making sure the axle sits in the forks. Finally you are going to tighten the nut until the lever becomes firm to close. 


  • Installing Your Handlebars

    • With your front wheel installed, the next step is to install your handlebars. To do this, you’ll want to remove the four bolts in the front faceplate. When installing your handlebars, make sure that they are centered and angled at your preferred level prior to tightening them down. Once you have your handlebars in the correct position, you can put your faceplate back on, hand tightening the bolts to hold the bars in place before tightening the bolts with an allen wrench. 


  • Adjust and maintain tire pressure between 15-30 PSI.

    • Finding the best tire pressure really comes down to the terrain you are riding and an individual’s riding preferences. We recommend running our tires between 10 and 30 PSI for our fat bikes and 20-35 psi for our Sport models. The final pressure settings you choose will be largely dependent on the type of riding you are doing.. Lower PSI is meant for rougher terrain like 4x4 roads whereas higher PSI is meant for firmer, harder terrain such as pavement or hard-pack gravel. Keep in mind that too low of pressure can create pinch flats or damage to the wheel rim if the tire bottoms out against the wheel rim. To accurately gauge your PSI you will need a bike floor pump with an attached pressure gauge that can accurately display how much air pressure your tire is holding. Think about your riding conditions and base your desired PSI on what will provide you the most comfortable riding conditions and adjust as needed. 

 

Your bike includes an air suspension fork with Adjustable compression damping and lockout.

Out of the box, your fork comes set-up with around 90 PSI which is ideal for most riders. If you find that you want a softer or firmer ride you can add or remove air using a shock pump to make incremental adjustments as needed to fit your body type and riding style. 

To adjust air pressure, remove the air pressure cap and attach a bike specific shock pump. These shock pumps are designed to be high pressure low volume pumps to allow micro adjustments in air pressure to help set up air forks and shocks. 

Once you have the correct air pressure level, you can unthread the pump and re install The air valve cap.

Keep in mind that any air you hear released when unthreading the pump from the fork is from the built up pressure in the pump and Not in the fork itself.

It's important to not use any type of pump other than a bike specific shock pump and make sure to never add more than 125 PSI. Adding too much pressure will damage the seals and cause the fork to no longer work properly.

In addition to adjusting air pressure, you can also adjust the compression damping by varying degrees by turning the lockout switch. Generally this is the easiest and most effective way to firm up the feel of your fork when riding off road. 

You can purchase a shock pump from M2S.com or at your local bike shop. 

 
  • Installing Your Pedals

    • To install your pedals you will need either an allen wrench or a crescent wrench depending your style of pedal that comes with your bike. Your pedals are either marked with a L or R indicating which crank arm they need to be installed on. It’s very important that you grease the threads of your pedals before installing them. This will ensure that the pedals are easy to remove in the future. Start by lining up the threads and hand tightening the pedal into the crank arm to make sure that you are lining up the threads correctly. Once you’ve got the pedal started, you can then use your allen wrench or crescent wrench to finish the job. 


  • Seat Post height

Finding the correct seat height for riding is one of the most important things for avoiding injuring and riding fatigue. M2S seat posts come with number indicators on the back of the post so you can easily identify which number best fits your riding comfort zone. Please note that riding with your seat post extended below #1 will void your frame’s warranty and can result in injury.


First, take your seatpost and install it in the seatpost tube on the frame. Close the seatpost clamp lever on the frame to lock the seatpost into place. Next we are going to find your seatpost height. There are several factors that go into setting your seat height but with this method we are going to use the bike itself. First, put your heel on the pedal at the bottom of the pedal stroke. Then adjust the saddle until you can lock out your knee. This method will provide you a good estimate for where your seat height should be. Once you place your foot on the pedal and begin pedaling, what you are looking for is a soft knee bend and the bottom of your pedal stroke equating to roughly 30 degrees. If after a few rides you begin to experience knee pain, then this is a good indicator that your seat height is wrong. A general rule of thumb is that is your experience pain and it is on the front of your knee then your saddle height is too low. If you experience pain on the back on the knee then that is a good indicator that your seat is too high. Try to make seat height adjustments of 3mm until you find your desired height. For an exact fit of your bike we recommend taking your bike to a professional bike fitter. 


The seat posts that come with our bikes work great for most riders but longer seat posts are available for purchase through your local bike shop or through the M2S Bikes website.

 

To power on the bike, press and hold the power button for two seconds.

To turn on your bike’s lights, press and hold the plus button for two seconds. Repeat this to turn the lights off. 

To adjust the pedal assist setting you can press the positive or negative buttons to cycle through nine levels of pedal assist.

By default the display shows speed and the motors watt output on the large gauge.

Below you'll see trip distance and total ride time.

You can reset these by pressing and holding positive and negative at the same time for two seconds.

At the top of the screen is a programmable clock as well as your remaining battery power.

By pressing the power button you can cycle through various settings at the bottom of the screen to change to total odometer, view max speed and average speed.

Your bike comes programmed to go 20 mph by default. To adjust the speed settings you can enter the menu by pressing the power button twice very quickly. This menu allows for adjusting various settings that are pre programmed at our warehouse. You shouldn't need to change these, but you can if you'd like.

To access the speed settings, you’ll need to navigate to the advanced menu labeled with an ellipsis. From there you will be able to access the advanced menu.

Next you'll need to enter the password one nine one nine.

You can adjust the speed higher or lower as needed using the key pad.

Additional features that can be changed include the option to limit the throttle to 6 kilometers per hour, which is the default setting. You can also change various other settings in this menu. 

Please be advised that changing the settings at the top of the menu can negatively impact your bike’s performance and cause your bike to stop working. 

Finally, if you need to reset your display and settings to the way originally were programmed you can navigate to the factory settings label and reset the display.

For additional features please reference your display guide manual.

 
  • Setting your bike up as Class 1, 2, or 3

    • The All-Terrain R750 HT is programmed to go 20 miles per hour on throttle only mode and on pedal assist. Which makes it a class 2 electric bike. If needed, our bikes can be adjusted to meet the three various classifications. Here's how you can set up your bike to be either class 1, class 2, or class 3 if needed.

    • If you'd like to convert your bike to be a class 1 electric bike, you would need to remove the throttle. The bike is preprogrammed at 20 miles per hour, which is required to meet the class 1 standard classification. To use your bike as a class 2 bike, you can keep the throttle installed on your bike and also limit the max speed of the bike to 20 miles per hour in the display. Out of the box, your bike is programmed to meet these classifications. This setting will allow use of the bike using either pedal assist or throttle only up to 20 miles per hour, which meets the definition of a class 2 electric bike. By removing the throttle and programming the speed to a max speed of 28 miles per hour. The bikes can operated using pedal assist only and meet the requirements of being a class 3 bike. 

  • Battery Charging & Care

You can remove the battery from the bike by using the key on your bike and pulling the battery out toward you. Please take care not to drop the battery as this could damage the cells inside the battery case. To charge the battery you will want to plug in the charger that came with your bike to the battery first and then plug it into the wall.


Your charger will show the state of charging through the use of an LED light that shows red when charging and green when fully charged. Charging generally takes around four to six hours to complete.


If you’d prefer to charge your battery while the battery is still on the bike, that’s perfectly fine as well.


In general, the batteries should be partially charged after each ride to get the most life  out of the batteries. Ideally, when storing your battery, you’ll want to keep it between 50 and 80 percent. 


If your battery runs out during a ride, it’s important to try and limit the use of the battery until you’re able to get it charged back up again as using the battery once it has reached the low battery cut off can cause permanent damage to the battery and result in shorter rides in the future.


Like all lithium ion batteries, it’s important to keep the batteries cool, which means not storing them in direct sunlight on a hot day. We also recommend not storing your batteries in cold conditions as this will deplete the charge on the battery and could cause damage to the battery.


When storing the battery for longer periods of time, it’s a good idea to remove the battery from the bike and leave the battery at about 75% charge. Over time the battery will slowly discharge on its own, so it will need to be re-charged every one to two months in order to prevent it from discharging too deeply, which will result in permanent damage to the battery..



  • Caring for your bike

    • Prolonging the life of your new bike is extremely important and easy to accomplish by just taking a few steps before and after your rides. Keeping your chain properly lubed will ensure smooth shifting and the highest performance of your drivetrain. Make sure to apply a thin coat of lubricant when you notice your chain is dry, after washing your bike, or riding through wet or muddy conditions. After applying chain lubricant, wipe off any excess lubricant using a clean, soft rag or paper towel. 

Next, make sure you frequently check all bolts, tightening any that may have come loose from riding. 

Keeping dirt out of electrical and mechanical components will ensure that your bike performs at its best. Several companies make e-bike specific, waterless bike cleaners. You want to avoid spraying water into your electrical components so using a waterless bike wash is a great option and be purchased through your local bike shop or on the M2S Bikes website. Keeping your bike clean will not only make your bike look good, but it will also prolong the life of it.


  • Outro

    • We hope you enjoy you enjoy your electric bike from M2S Bikes. If you have any questions, please reach out to us at support@m2sbikes.com or give us a call during normal business hours at 828-676-3808.

All Terrain Scout R750 User Guide from M2S Bikes on Vimeo.


All Terrain Scout R750 User’s Guide

 
  • Intro: Preparing For Assembly

Thank you for selecting M2S Bikes when choosing your new electric bike. The following video will help you get your bike assembled and ready to ride. 

  • Quick Release Wheel Installation Guide

    • When your bike first arrives you’ll find there is a large bolt on the fork to help protect the fork during shipping. Remove that piece using an adjustable wrench and set this part to the side or discard. With the spacer bolt removed you are ready to install the quick release skewer. If you look at your skewer, you will see a nut, two springs, and a lever. Remove the nut and one spring and slide the skewer through the hub re-attaching the spring and nut. Lift the bike inserting the disc rotor between the gap in the brake pads and making sure the axle sits in the forks. Finally you are going to tighten the nut until the lever becomes firm to close. 


  • Installing Your Handlebars

    • With your front wheel installed, the next step is to install your handlebars. To do this, you’ll want to remove the four bolts in the front faceplate. When installing your handlebars, make sure that they are centered and angled at your preferred level prior to tightening them down. Once you have your handlebars in the correct position, you can put your faceplate back on, hand tightening the bolts to hold the bars in place before tightening the bolts with an allen wrench. 


  • Adjust and maintain tire pressure between 15-30 PSI.

    • Finding the best tire pressure really comes down to the terrain you are riding and an individual’s riding preferences. We recommend running our tires between 10 and 30 PSI for our fat bikes and 20-35 psi for our Sport models. The final pressure settings you choose will be largely dependent on the type of riding you are doing.. Lower PSI is meant for rougher terrain like 4x4 roads whereas higher PSI is meant for firmer, harder terrain such as pavement or hard-pack gravel. Keep in mind that too low of pressure can create pinch flats or damage to the wheel rim if the tire bottoms out against the wheel rim. To accurately gauge your PSI you will need a bike floor pump with an attached pressure gauge that can accurately display how much air pressure your tire is holding. Think about your riding conditions and base your desired PSI on what will provide you the most comfortable riding conditions and adjust as needed. 

 

Your bike includes an air suspension fork with Adjustable compression damping and lockout.

Out of the box, your fork comes set-up with around 90 PSI which is ideal for most riders. If you find that you want a softer or firmer ride you can add or remove air using a shock pump to make incremental adjustments as needed to fit your body type and riding style. 

To adjust air pressure, remove the air pressure cap and attach a bike specific shock pump. These shock pumps are designed to be high pressure low volume pumps to allow micro adjustments in air pressure to help set up air forks and shocks. 

Once you have the correct air pressure level, you can unthread the pump and re install The air valve cap.

Keep in mind that any air you hear released when unthreading the pump from the fork is from the built up pressure in the pump and Not in the fork itself.

It's important to not use any type of pump other than a bike specific shock pump and make sure to never add more than 125 PSI. Adding too much pressure will damage the seals and cause the fork to no longer work properly.

In addition to adjusting air pressure, you can also adjust the compression damping by varying degrees by turning the lockout switch. Generally this is the easiest and most effective way to firm up the feel of your fork when riding off road. 

You can purchase a shock pump from M2S.com or at your local bike shop. 

 
  • Installing Your Pedals

    • To install your pedals you will need either an allen wrench or a crescent wrench depending your style of pedal that comes with your bike. Your pedals are either marked with a L or R indicating which crank arm they need to be installed on. It’s very important that you grease the threads of your pedals before installing them. This will ensure that the pedals are easy to remove in the future. Start by lining up the threads and hand tightening the pedal into the crank arm to make sure that you are lining up the threads correctly. Once you’ve got the pedal started, you can then use your allen wrench or crescent wrench to finish the job. 


  • Seat Post height

Finding the correct seat height for riding is one of the most important things for avoiding injuring and riding fatigue. M2S seat posts come with number indicators on the back of the post so you can easily identify which number best fits your riding comfort zone. Please note that riding with your seat post extended below #1 will void your frame’s warranty and can result in injury.


First, take your seatpost and install it in the seatpost tube on the frame. Close the seatpost clamp lever on the frame to lock the seatpost into place. Next we are going to find your seatpost height. There are several factors that go into setting your seat height but with this method we are going to use the bike itself. First, put your heel on the pedal at the bottom of the pedal stroke. Then adjust the saddle until you can lock out your knee. This method will provide you a good estimate for where your seat height should be. Once you place your foot on the pedal and begin pedaling, what you are looking for is a soft knee bend and the bottom of your pedal stroke equating to roughly 30 degrees. If after a few rides you begin to experience knee pain, then this is a good indicator that your seat height is wrong. A general rule of thumb is that is your experience pain and it is on the front of your knee then your saddle height is too low. If you experience pain on the back on the knee then that is a good indicator that your seat is too high. Try to make seat height adjustments of 3mm until you find your desired height. For an exact fit of your bike we recommend taking your bike to a professional bike fitter. 


The seat posts that come with our bikes work great for most riders but longer seat posts are available for purchase through your local bike shop or through the M2S Bikes website.

 

To power on the bike, press and hold the power button for two seconds.

To turn on your bike’s lights, press and hold the plus button for two seconds. Repeat this to turn the lights off. 

To adjust the pedal assist setting you can press the positive or negative buttons to cycle through nine levels of pedal assist.

By default the display shows speed and the motors watt output on the large gauge.

Below you'll see trip distance and total ride time.

You can reset these by pressing and holding positive and negative at the same time for two seconds.

At the top of the screen is a programmable clock as well as your remaining battery power.

By pressing the power button you can cycle through various settings at the bottom of the screen to change to total odometer, view max speed and average speed.

Your bike comes programmed to go 20 mph by default. To adjust the speed settings you can enter the menu by pressing the power button twice very quickly. This menu allows for adjusting various settings that are pre programmed at our warehouse. You shouldn't need to change these, but you can if you'd like.

To access the speed settings, you’ll need to navigate to the advanced menu labeled with an ellipsis. From there you will be able to access the advanced menu.

Next you'll need to enter the password one nine one nine.

You can adjust the speed higher or lower as needed using the key pad.

Additional features that can be changed include the option to limit the throttle to 6 kilometers per hour, which is the default setting. You can also change various other settings in this menu. 

Please be advised that changing the settings at the top of the menu can negatively impact your bike’s performance and cause your bike to stop working. 

Finally, if you need to reset your display and settings to the way originally were programmed you can navigate to the factory settings label and reset the display.

For additional features please reference your display guide manual.

 
  • Setting your bike up as Class 1, 2, or 3

    • The All-Terrain R750 HT is programmed to go 20 miles per hour on throttle only mode and on pedal assist. Which makes it a class 2 electric bike. If needed, our bikes can be adjusted to meet the three various classifications. Here's how you can set up your bike to be either class 1, class 2, or class 3 if needed.

    • If you'd like to convert your bike to be a class 1 electric bike, you would need to remove the throttle. The bike is preprogrammed at 20 miles per hour, which is required to meet the class 1 standard classification. To use your bike as a class 2 bike, you can keep the throttle installed on your bike and also limit the max speed of the bike to 20 miles per hour in the display. Out of the box, your bike is programmed to meet these classifications. This setting will allow use of the bike using either pedal assist or throttle only up to 20 miles per hour, which meets the definition of a class 2 electric bike. By removing the throttle and programming the speed to a max speed of 28 miles per hour. The bikes can operated using pedal assist only and meet the requirements of being a class 3 bike. 

  • Battery Charging & Care

You can remove the battery from the bike by using the key on your bike and pulling the battery out toward you. Please take care not to drop the battery as this could damage the cells inside the battery case. To charge the battery you will want to plug in the charger that came with your bike to the battery first and then plug it into the wall.


Your charger will show the state of charging through the use of an LED light that shows red when charging and green when fully charged. Charging generally takes around four to six hours to complete.


If you’d prefer to charge your battery while the battery is still on the bike, that’s perfectly fine as well.


In general, the batteries should be partially charged after each ride to get the most life  out of the batteries. Ideally, when storing your battery, you’ll want to keep it between 50 and 80 percent. 


If your battery runs out during a ride, it’s important to try and limit the use of the battery until you’re able to get it charged back up again as using the battery once it has reached the low battery cut off can cause permanent damage to the battery and result in shorter rides in the future.


Like all lithium ion batteries, it’s important to keep the batteries cool, which means not storing them in direct sunlight on a hot day. We also recommend not storing your batteries in cold conditions as this will deplete the charge on the battery and could cause damage to the battery.


When storing the battery for longer periods of time, it’s a good idea to remove the battery from the bike and leave the battery at about 75% charge. Over time the battery will slowly discharge on its own, so it will need to be re-charged every one to two months in order to prevent it from discharging too deeply, which will result in permanent damage to the battery..



  • Caring for your bike

    • Prolonging the life of your new bike is extremely important and easy to accomplish by just taking a few steps before and after your rides. Keeping your chain properly lubed will ensure smooth shifting and the highest performance of your drivetrain. Make sure to apply a thin coat of lubricant when you notice your chain is dry, after washing your bike, or riding through wet or muddy conditions. After applying chain lubricant, wipe off any excess lubricant using a clean, soft rag or paper towel. 

Next, make sure you frequently check all bolts, tightening any that may have come loose from riding. 

Keeping dirt out of electrical and mechanical components will ensure that your bike performs at its best. Several companies make e-bike specific, waterless bike cleaners. You want to avoid spraying water into your electrical components so using a waterless bike wash is a great option and be purchased through your local bike shop or on the M2S Bikes website. Keeping your bike clean will not only make your bike look good, but it will also prolong the life of it.


  • Outro

    • We hope you enjoy you enjoy your electric bike from M2S Bikes. If you have any questions, please reach out to us at support@m2sbikes.com or give us a call during normal business hours at 828-676-3808.


All Terrain R750 HT User’s Guide

 
  • Intro: Preparing For Assembly

Thank you for selecting M2S Bikes when choosing your new electric bike. The following video will help you get your bike assembled and ready to ride. 

  • Quick Release Wheel Installation Guide

    • When your bike first arrives you’ll find there is a large bolt on the fork to help protect the fork during shipping. Remove that piece using an adjustable wrench and set this part to the side or discard. With the spacer bolt removed you are ready to install the quick release skewer. If you look at your skewer, you will see a nut, two springs, and a lever. Remove the nut and one spring and slide the skewer through the hub re-attaching the spring and nut. Lift the bike inserting the disc rotor between the gap in the brake pads and making sure the axle sits in the forks. Finally you are going to tighten the nut until the lever becomes firm to close. 


  • Installing Your Handlebars

    • With your front wheel installed, the next step is to install your handlebars. To do this, you’ll want to remove the four bolts in the front faceplate. When installing your handlebars, make sure that they are centered and angled at your preferred level prior to tightening them down. Once you have your handlebars in the correct position, you can put your faceplate back on, hand tightening the bolts to hold the bars in place before tightening the bolts with an allen wrench. 


  • Adjust and maintain tire pressure between 15-30 PSI.

    • Finding the best tire pressure really comes down to the terrain you are riding and an individual’s riding preferences. We recommend running our tires between 10 and 30 PSI for our fat bikes and 20-35 psi for our Sport models. The final pressure settings you choose will be largely dependent on the type of riding you are doing.. Lower PSI is meant for rougher terrain like 4x4 roads whereas higher PSI is meant for firmer, harder terrain such as pavement or hard-pack gravel. Keep in mind that too low of pressure can create pinch flats or damage to the wheel rim if the tire bottoms out against the wheel rim. To accurately gauge your PSI you will need a bike floor pump with an attached pressure gauge that can accurately display how much air pressure your tire is holding. Think about your riding conditions and base your desired PSI on what will provide you the most comfortable riding conditions and adjust as needed. 

 

Your bike includes an air suspension fork with Adjustable compression damping and lockout.

Out of the box, your fork comes set-up with around 90 PSI which is ideal for most riders. If you find that you want a softer or firmer ride you can add or remove air using a shock pump to make incremental adjustments as needed to fit your body type and riding style. 

To adjust air pressure, remove the air pressure cap and attach a bike specific shock pump. These shock pumps are designed to be high pressure low volume pumps to allow micro adjustments in air pressure to help set up air forks and shocks. 

Once you have the correct air pressure level, you can unthread the pump and re install The air valve cap.

Keep in mind that any air you hear released when unthreading the pump from the fork is from the built up pressure in the pump and Not in the fork itself.

It's important to not use any type of pump other than a bike specific shock pump and make sure to never add more than 125 PSI. Adding too much pressure will damage the seals and cause the fork to no longer work properly.

In addition to adjusting air pressure, you can also adjust the compression damping by varying degrees by turning the lockout switch. Generally this is the easiest and most effective way to firm up the feel of your fork when riding off road. 

You can purchase a shock pump from M2S.com or at your local bike shop. 

 
  • Installing Your Pedals

    • To install your pedals you will need either an allen wrench or a crescent wrench depending your style of pedal that comes with your bike. Your pedals are either marked with a L or R indicating which crank arm they need to be installed on. It’s very important that you grease the threads of your pedals before installing them. This will ensure that the pedals are easy to remove in the future. Start by lining up the threads and hand tightening the pedal into the crank arm to make sure that you are lining up the threads correctly. Once you’ve got the pedal started, you can then use your allen wrench or crescent wrench to finish the job. 


  • Seat Post height

Finding the correct seat height for riding is one of the most important things for avoiding injuring and riding fatigue. M2S seat posts come with number indicators on the back of the post so you can easily identify which number best fits your riding comfort zone. Please note that riding with your seat post extended below #1 will void your frame’s warranty and can result in injury.


First, take your seatpost and install it in the seatpost tube on the frame. Close the seatpost clamp lever on the frame to lock the seatpost into place. Next we are going to find your seatpost height. There are several factors that go into setting your seat height but with this method we are going to use the bike itself. First, put your heel on the pedal at the bottom of the pedal stroke. Then adjust the saddle until you can lock out your knee. This method will provide you a good estimate for where your seat height should be. Once you place your foot on the pedal and begin pedaling, what you are looking for is a soft knee bend and the bottom of your pedal stroke equating to roughly 30 degrees. If after a few rides you begin to experience knee pain, then this is a good indicator that your seat height is wrong. A general rule of thumb is that is your experience pain and it is on the front of your knee then your saddle height is too low. If you experience pain on the back on the knee then that is a good indicator that your seat is too high. Try to make seat height adjustments of 3mm until you find your desired height. For an exact fit of your bike we recommend taking your bike to a professional bike fitter. 


The seat posts that come with our bikes work great for most riders but longer seat posts are available for purchase through your local bike shop or through the M2S Bikes website.

 

To power on the bike, press and hold the power button for two seconds.

To turn on your bike’s lights, press and hold the plus button for two seconds. Repeat this to turn the lights off. 

To adjust the pedal assist setting you can press the positive or negative buttons to cycle through nine levels of pedal assist.

By default the display shows speed and the motors watt output on the large gauge.

Below you'll see trip distance and total ride time.

You can reset these by pressing and holding positive and negative at the same time for two seconds.

At the top of the screen is a programmable clock as well as your remaining battery power.

By pressing the power button you can cycle through various settings at the bottom of the screen to change to total odometer, view max speed and average speed.

Your bike comes programmed to go 20 mph by default. To adjust the speed settings you can enter the menu by pressing the power button twice very quickly. This menu allows for adjusting various settings that are pre programmed at our warehouse. You shouldn't need to change these, but you can if you'd like.

To access the speed settings, you’ll need to navigate to the advanced menu labeled with an ellipsis. From there you will be able to access the advanced menu.

Next you'll need to enter the password one nine one nine.

You can adjust the speed higher or lower as needed using the key pad.

Additional features that can be changed include the option to limit the throttle to 6 kilometers per hour, which is the default setting. You can also change various other settings in this menu. 

Please be advised that changing the settings at the top of the menu can negatively impact your bike’s performance and cause your bike to stop working. 

Finally, if you need to reset your display and settings to the way originally were programmed you can navigate to the factory settings label and reset the display.

For additional features please reference your display guide manual.

 
  • Setting your bike up as Class 1, 2, or 3

    • The All-Terrain R750 HT is programmed to go 20 miles per hour on throttle only mode and on pedal assist. Which makes it a class 2 electric bike. If needed, our bikes can be adjusted to meet the three various classifications. Here's how you can set up your bike to be either class 1, class 2, or class 3 if needed.

    • If you'd like to convert your bike to be a class 1 electric bike, you would need to remove the throttle. The bike is preprogrammed at 20 miles per hour, which is required to meet the class 1 standard classification. To use your bike as a class 2 bike, you can keep the throttle installed on your bike and also limit the max speed of the bike to 20 miles per hour in the display. Out of the box, your bike is programmed to meet these classifications. This setting will allow use of the bike using either pedal assist or throttle only up to 20 miles per hour, which meets the definition of a class 2 electric bike. By removing the throttle and programming the speed to a max speed of 28 miles per hour. The bikes can operated using pedal assist only and meet the requirements of being a class 3 bike. 

  • Battery Charging & Care

You can remove the battery from the bike by using the key on your bike and pulling the battery out toward you. Please take care not to drop the battery as this could damage the cells inside the battery case. To charge the battery you will want to plug in the charger that came with your bike to the battery first and then plug it into the wall.


Your charger will show the state of charging through the use of an LED light that shows red when charging and green when fully charged. Charging generally takes around four to six hours to complete.


If you’d prefer to charge your battery while the battery is still on the bike, that’s perfectly fine as well.


In general, the batteries should be partially charged after each ride to get the most life  out of the batteries. Ideally, when storing your battery, you’ll want to keep it between 50 and 80 percent. 


If your battery runs out during a ride, it’s important to try and limit the use of the battery until you’re able to get it charged back up again as using the battery once it has reached the low battery cut off can cause permanent damage to the battery and result in shorter rides in the future.


Like all lithium ion batteries, it’s important to keep the batteries cool, which means not storing them in direct sunlight on a hot day. We also recommend not storing your batteries in cold conditions as this will deplete the charge on the battery and could cause damage to the battery.


When storing the battery for longer periods of time, it’s a good idea to remove the battery from the bike and leave the battery at about 75% charge. Over time the battery will slowly discharge on its own, so it will need to be re-charged every one to two months in order to prevent it from discharging too deeply, which will result in permanent damage to the battery..



  • Caring for your bike

    • Prolonging the life of your new bike is extremely important and easy to accomplish by just taking a few steps before and after your rides. Keeping your chain properly lubed will ensure smooth shifting and the highest performance of your drivetrain. Make sure to apply a thin coat of lubricant when you notice your chain is dry, after washing your bike, or riding through wet or muddy conditions. After applying chain lubricant, wipe off any excess lubricant using a clean, soft rag or paper towel. 

Next, make sure you frequently check all bolts, tightening any that may have come loose from riding. 

Keeping dirt out of electrical and mechanical components will ensure that your bike performs at its best. Several companies make e-bike specific, waterless bike cleaners. You want to avoid spraying water into your electrical components so using a waterless bike wash is a great option and be purchased through your local bike shop or on the M2S Bikes website. Keeping your bike clean will not only make your bike look good, but it will also prolong the life of it.


  • Outro

    • We hope you enjoy you enjoy your electric bike from M2S Bikes. If you have any questions, please reach out to us at support@m2sbikes.com or give us a call during normal business hours at 828-676-3808.


Regular maintenance

We want to see our riders out enjoying their bikes for years to come, in order to do so and get the most out of your investment we recommend staying up on regular maintenance of these bikes. We have included a list of components found on your bike with their respective maintenance periods.

Monthly Service:
Deep clean bike, inspect components for any signs of damage, degrease chain and drivetrain
Check all cables and housing for any signs of damage, wear, rust, or kinks
Check chain wear


Every 6 months:
Check tire wear depending on how much you’ve been riding it may be time to replace these
Check bearing systems: They may not need to be replaced but cleaning and greasing systems like the hubs, bottom bracket, pedals, and headset helps lifetime of these products
Check Brake pads
Check cassette & chainring wear


Yearly:
Bleed braking system
Check Bearing systems: Depending on how much riding the bike has seen these may need to be replaced.
Replace cables and housing


A large majority of the maintenance listed above is subject to how much riding the individual is doing and in what types of environments the bike is being exposed to. These are all just basic recommendations, none of the above will be covered under any sort of warranty work.


It is a good practice to have a pre ride checklist that you go thru on a regular basis in order to ensure your bike is safe, and riding in the best quality possible. Here are a few things we recommend checking prior to each ride.

Tire pressure
It is common to have your tires fluctuate in pressure over a relatively short period of time. Riders that are exposing the bike to high temperature or altitude changes will notice this more drastically than riders who live in a more controlled environment. However we still recommend doing a simple air pressure check prior to going out to ensure optimum ride quality and prevent unnecessary flats.

Brakes
Always give your brakes a good squeeze to ensure they are working in a safe and proper manner.

Chain Lube
It is a good practice to add lubricating your chain prior to heading out for a ride. A properly lubricated chain will ensure smoother shifting and a better overall lifetime of the drivetrain.


Battery level
These are electric bikes after all, and we want you to be able to  get the most out of that system. We recommend checking your battery level prior to heading out to make sure you have the capacity to cover the trip you desire to make. Doing this prior to heading out should allow for you to plan accordingly.


Bolt check
A simple bolt check can go a long way as far as preventing the rider from unsafe operation and the risk of damaging their bikes. The micro vibrations the bike encounters while riding has been known to allow for some inevitable loosening of bolts. This is more prevalent on newer bikes during their initial break in period however is a practice that goes a long way for proper bicycle care. Bikes that are damaged due to failure to address these issues are not covered under warranty.

 

What should I bring on each ride

From rider to rider we all have individual goals that will make the final ruling on what we carry with us on a ride, however we have devised a list of some of the basic essentials we enjoy having while out and about enjoying the day. You can pick up some of the items mentioned in our accessories section of our webpage and inquire with your local shop for anything else!

Helmet
Flat tire repair kit (tube, tire lever, pump,patch kit)
Multi tool
Mirror
Lock
Water bottle mount
Cell phone holder
Spare battery
Hydration & Nutrition
Shock pump
Navigational tools (GPS, trailmaps, etc.)
Chamois (depending on how far you plan to ride)
Smile (remember bikes are made to be fun!) 

Finding the best tire pressure really comes down to the terrain you are riding and an individual’s riding preferences. We recommend running our tires between 10 and 30 PSI for our fat bikes and 20-35 psi for our Sport models. The final pressure settings you choose will be largely dependent on the type of riding you are doing.. Lower PSI is meant for rougher terrain like 4x4 roads whereas higher PSI is meant for firmer, harder terrain such as pavement or hard-pack gravel. Keep in mind that too low of pressure can create pinch flats or damage to the wheel rim if the tire bottoms out against the wheel rim. To accurately gauge your PSI you will need a bike floor pump with an attached pressure gauge that can accurately display how much air pressure your tire is holding. Think about your riding conditions and base your desired PSI on what will provide you the most comfortable riding conditions and adjust as needed.


Finding the correct seat height for riding is one of the most important things for avoiding injuring and riding fatigue. M2S seat posts come with number indicators on the back of the post so you can easily identify which number best fits your riding comfort zone. Please note that riding with your seat post extended below #1 will void your frame’s warranty and can result in injury.


First, take your seatpost and install it in the seatpost tube on the frame. Close the seatpost clamp lever on the frame to lock the seatpost into place. Next we are going to find your seatpost height. There are several factors that go into setting your seat height but with this method we are going to use the bike itself. First, put your heel on the pedal at the bottom of the pedal stroke. Then adjust the saddle until you can lock out your knee. This method will provide you a good estimate for where your seat height should be. Once you place your foot on the pedal and begin pedaling, what you are looking for is a soft knee bend and the bottom of your pedal stroke equating to roughly 30 degrees. If after a few rides you begin to experience knee pain, then this is a good indicator that your seat height is wrong. A general rule of thumb is that is your experience pain and it is on the front of your knee then your saddle height is too low. If you experience pain on the back on the knee then that is a good indicator that your seat is too high. Try to make seat height adjustments of 3mm until you find your desired height. For an exact fit of your bike we recommend taking your bike to a professional bike fitter. 


The seat posts that come with our bikes work great for most riders but longer seat posts are available for purchase through your local bike shop or through the M2S Bikes website.

To install your pedals you will need either an allen wrench or a crescent wrench depending your style of pedal that comes with your bike. Your pedals are either marked with a L or R indicating which crank arm they need to be installed on. It’s very important that you grease the threads of your pedals before installing them. This will ensure that the pedals are easy to remove in the future. Start by lining up the threads and hand tightening the pedal into the crank arm to make sure that you are lining up the threads correctly. Once you’ve got the pedal started, you can then use your allen wrench or crescent wrench to finish the job.

With your front wheel installed, the next step is to install your handlebars. To do this, you’ll want to remove the four bolts in the front faceplate. When installing your handlebars, make sure that they are centered and angled at your preferred level prior to tightening them down. Once you have your handlebars in the correct position, you can put your faceplate back on, hand tightening the bolts to hold the bars in place before tightening the bolts with an allen wrench.

  • Setting your bike up as Class 1, 2, or 3

    • The All-Terrain R750 HT is programmed to go 20 miles per hour on throttle only mode and on pedal assist. Which makes it a class 2 electric bike. If needed, our bikes can be adjusted to meet the three various classifications. Here's how you can set up your bike to be either class 1, class 2, or class 3 if needed.

    • If you'd like to convert your bike to be a class 1 electric bike, you would need to remove the throttle. The bike is preprogrammed at 20 miles per hour, which is required to meet the class 1 standard classification. To use your bike as a class 2 bike, you can keep the throttle installed on your bike and also limit the max speed of the bike to 20 miles per hour in the display. Out of the box, your bike is programmed to meet these classifications. This setting will allow use of the bike using either pedal assist or throttle only up to 20 miles per hour, which meets the definition of a class 2 electric bike. By removing the throttle and programming the speed to a max speed of 28 miles per hour. The bikes can operated using pedal assist only and meet the requirements of being a class 3 bike. 

When your bike first arrives you’ll find there is a large bolt on the fork to help protect the fork during shipping. Remove that piece using an adjustable wrench and set this part to the side or discard. With the spacer bolt removed you are ready to install the quick release skewer. If you look at your skewer, you will see a nut, two springs, and a lever. Remove the nut and one spring and slide the skewer through the hub re-attaching the spring and nut. Lift the bike inserting the disc rotor between the gap in the brake pads and making sure the axle sits in the forks. Finally you are going to tighten the nut until the lever becomes firm to close. 

How to care for your chain
One of the easiest things we can do at home to take care of our products would be keeping up with our chains. Utilizing chain lube on a regular basis will be a great way to keep a happy healthy chain. We recommend avoiding any aerosol lubricants as they can often contaminate brake pads without the user being aware of this happening. Customers who live near the ocean should keep in mind that they are more exposed to corrosive salty air and should ensure they are cleaning their chain frequently. Here is a video from park tool on maintaining a healthy chain
https://www.youtube.com/watch?v=CQyYnv8z3IU

Chain lube Tri Flow on Amazon

The All Terrain R750 HT includes a full color LCD display with a USB port. To power on the bike, press and hold the power button for two seconds. To turn on your bike’s lights, press and hold the plus button for two seconds. Repeat this to turn the lights off. To adjust the pedal assist setting you can press the positive or negative buttons to cycle through nine levels of pedal assist. By default the display shows speed and the motors watt output on the large gauge. Below you'll see trip distance and total ride time. You can reset these by pressing and holding positive and negative at the same time for two seconds. At the top of the screen is a programmable clock as well as your remaining battery power. By pressing the power button you can cycle through various settings at the bottom of the screen to change to total odometer, view max speed and average speed. Your bike comes programmed to go 20 mph by default. To adjust the speed settings you can enter the menu by pressing the power button twice very quickly. This menu allows for adjusting various settings that are pre programmed at our warehouse. You shouldn't need to change these, but you can if you'd like. To access the speed settings, you’ll need to navigate to the advanced menu labeled with an ellipsis. From there you will be able to access the advanced menu. Next you'll need to enter the password one nine one nine. You can adjust the speed higher or lower as needed using the key pad. Additional features that can be changed include the option to limit the throttle to 6 kilometers per hour, which is the default setting. You can also change various other settings in this menu. Please be advised that changing the settings at the top of the menu can negatively impact your bike’s performance and cause your bike to stop working. Finally, if you need to reset your display and settings to the way originally were programmed you can navigate to the factory settings label and reset the display. For additional features please reference your display guide manual.

Our customer service team is able to help troubleshoot any issues that may arise with the normal operation of your M2S electric bike. You can email our customer support team at support@m2sbikes.com or reach us by phone by calling +1 866-882-1572.

We also provide a customer support portal to help user's troubleshoot problems with their bike on their own and hopefully reach a resolution on what could be causing the issue.

You can access the troubleshooting portal here: https://m2sbikes.com/customer-support-portal/#2

here are a couple different reasons why a disc brake would create some undesirable noises while you are out riding. Let's take a look at a few of those..

Properly bedding brakes in: Improperly bedding brakes in can lead to uneven braking as well as noisy brakes. It is important to have an even braking surface from the beginning in order to gain the best braking performance possible as well as eliminating any premature noisy brakes.
https://www.youtube.com/watch?v=BWQxGzHQZVU


Misaligned calipers: It is possible to have your brake caliper get out of alignment, this can happen right out of the box, after riding if the bolts become loose, If the caliper is bumped by another object. Luckily this is a pretty simple thing to address. You can loosen the two post mount bolts that hold the caliper on. While compressing the respective brake lever you will retighten each bolt by a quarter turn at a time this will ensure both bolts compress the caliper at an even torque. This should allow the caliper to self center onto the rotor and should align things. You may have to repeat this process a couple times as there is limited tolerance to work within, so you don’t always get it the first try.
https://www.youtube.com/watch?v=NmqGeLNcVIg


Possible contamination: The braking surfaces found on today's modern disc brakes is extremely sensitive to any outside contamination which can lead to terrible sounds and poor braking performance. In order to reduce the likelihood of this dreaded condition it is recommended to avoid touching your brake rotors without some sort of protection like gloves or a shop cloth. The oils on are skin are enough to cause pesky noises, lubricant and grease can be an even more fowl contamination possibly requiring replacement of both pads and rotors. If there is a minor contamination however we can get lucky and with rubbing alcohol and sandpaper can fix this issue. You will want to remove your brake rotor and allow thoroughly cleaning with rubbing alcohol. We will also pull the pads out and sand these down in an attempt to get down into the braking surface and remove and possible oils that have soaked in. From there you can reinstall the components and properly bed the brakes in to maintain an even clean braking surface.
https://www.youtube.com/watch?v=Hj9vSl2Vxns

Proper maintenance of your bike will go a long way for ensuring you continue to enjoy your investment for the foreseeable future. One of the best ways to keep your bike running at tip top shape is staying on top of chain life. If we are being cautious of how our chain on our bike is wearing we can actually keep from having to replace the rest of the drivetrain as often. Typically if we are staying up on replacing the chain prior to it wearing too excessively we can get about 3 chains to every 1 time we would have to replace the chainring and cassette. Purchasing a chain checking tool is a great add on for any bike owner looking to upgrade their tool belt. This simple tool will allow us to measure the growth of the chain, so we know when to replace things ensuring the best ride quality possible. Here is a great instructional video on doing so https://www.youtube.com/watch?v=gXd-3UnqoaM

Chain wear gauge
https://www.parktool.com/product/chain-checker-cc-2?category=Chain

Derailleur
How does a rear derailleur work? https://www.youtube.com/watch?v=DQmmEvt0rxs
How to adjust shifting and indexing https://www.youtube.com/watch?v=UkZxPIZ1ngY&t=27s


One of the most common complaints of any cyclist is a derailleur that has found its way out of alignment. This can be caused by a multitude of reasons and can be confusing for some riders to address without the help of a professional mechanic. Here is a list of some of the more common answers and solutions to these issues.
1. Bent derailleur hanger
The derailleur hanger is a inch or so long metal bracket that is used to connect the derailleur to the frame itself. It is made out of a more malleable material than that of the frame and derailleur and is actually designed to absorb impact and bend taking the load off both derailleur and frame. These can sometimes be straightened out using a specialty tool known as a derailleur alignment guide or “DAG” for short. Keep in mind that once a metal has been bent once it loses a large majority of structural integrity so the best fix would be to replace this component. Luckily this is also designed to be the most affordable part of the system to be replaced, and can be sourced directly through M2S if necessary.
2.Improper cable tension
It is quite common to notice a slight drop in performance from the shifting as you start to log some initial miles on your new bike. No need to worry as this is a normal thing to have occurred. What you’re experiencing is the cable that actuates the derailleur is stretching out from use and is not giving the same amount of input into the derailleur as it once did. This is a simple fix and can be done by locating the "Barrel adjuster" and turning it a quarter rotation at a time.



If for some reason we have tried these two adjustments and still feel we are having troubles or that we were uncomfortable with doing so in the first place we always recommend referring to your local bike shop for their assistance. Not only will their paid professionals be able to get your bike back up and riding like new, but they may also be willing to help educate you in the process of doing so yourself for future reference!

 

Flat tires are a common nuisance of bike ownership however can be a relatively simple fix! In order to fix the flat tire we will need to ensure we have some necessary items here is a list.


New tube with correct width and diameter
Tire lever
Pump
17mm wrench or allen key necessary to remove wheel from frame

First we will start with removing the wheel from the dropout of the bike. In order to ensure the easiest installation later we recommend shifting the chain down to the smallest cog as this will help to guide the wheel back into the dropout later.

After removing the wheel from the dropout we will insert our tire lever in between the rim and tire and use this to separate the bead from the rim exposing the punctured tube.  If you carefully remove the tube from the rim and try to keep in parallel to the rim you can identify the puncture and line that up to the respective position on the wheel or rim. We do this to better identify why we received the flat to begin with. If there is a thorn or piece of glass in the tire this will also help us to identify the location of that and remove it to ensure the new tube we are about to install won’t become punctured as well.

We recommend inflating the tube just enough to give it some shape as well as help to prevent from “pinching” the tube upon inserting the new tube back into the tire. Upon doing so we usually go around the tire and make sure the tube is evenly seated in place and will not favor one side when we seal the bead back to the rim.

After doing so we can use our hands to help seat the bead of the tire to the rim wall and then inflate the new tube back to the recommended pressure.

We have now successfully installed our new tube into our tire and are ready to reinstall the wheel into the frame. Make sure you are aligning the rotor properly with the caliper and you tighten the axle back to a safe spec. We have attached a video to assist you with this process, if you need further assistance please contact your local bike shop for support.

https://www.youtube.com/watch?v=58STtUM-Wow


General Questions

Customers wanting more info on purchasing a bike can schedule a sales call at the link below for a dedicated 30-minute time slot that can help answer any questions you may have about our bikes.

https://shop.m2sbikes.com/pages/appointments


You can also email us by sending an email to sales@m2sbikes.com or reach us by phone at 828-676-3808. However, please note that we aren't always able to answer the phone due to high call volumes so the recommended option is to book a sales appointment with our team.

M2S Bikes was founded in 2015 with the goal of bringing affordable, yet high quality electric bikes to the market. Our mission is simple: help facilitate travel via bikes for those times when you’re not necessarily wanting to get in a workout, but simply are looking for a way to get to work, head to the farmer’s market or go out for a fun ride without breaking a sweat. For those times when you are looking for a great workout, the added assist of the electric motors makes climbing hills fun and enjoyable and helps you push yourself on longer rides and ultimately get an even better workout than possible without the electric motor.

In 2016 we launched our first two models, the All Go carbon fiber electric bike and our original All Terrain electric fat bike. Both bikes were initially funded through crowdfunding campaigns that allowed us to accept pre-orders and begin scaling up our production. Thanks to our early supporters we were able to get our manufacturing process up and running and began delivery of our first two models to our pre-order customers beginning in late 2016 and early 2017.

Since then we’ve delivered thousands of bikes to customers all over the U.S. and in countries all across the world.

Thanks to the initial success with our first two bikes and the innovations we’ve worked on since then, we believe our efforts will continue to put M2S Bikes at the forefront of what is possible in the electric bike industry. 


We are committed to providing the highest quality bikes at an affordable price point while delivering exceptional customer service. We encourage you to check out our reviews and learn more about how we've helped thousands of people get outdoors and enjoy cycling with their electric bike from M2S Bikes.

M2S is an abbreviation for Mountains to Sea and the inspiration of the name was drawn from the Mountains to Sea Trail in our home state of North Carolina. The Mountains to Sea Trail traverses the entire state and provides great opportunities for adventure from the mountains of Western North Carolina all the way to the sandy shores of the coast of North Carolina.

The easiest option for applying for financing is to add the item or items you'd like to purchase to your cart and then proceed to the checkout page. Once at the checkout page you'll have the option to pay using Variant Financial. If this option is selected you'll proceed to the financing application portal where you'll be able to enter your information and submit your application for approval. 

Generally, customers with exceptional credit will receive an automatic approval, while customers with good credit will require a manual review by a representative at the financing company. In most cases the approval process takes 5-10 minutes during business hours. If you do not receive an email, please check your spam folder. 

Once your loan is approved the next step is to complete the loan documents, which will be emailed to you. 

We hope this helps you get on the path to owning one of our bikes today. If you have any questions about financing or check out, please contact me by emailing sales@m2sbikes.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you received a free shipping special offer at the time of your purchase, the original shipping costs of $200 will be deducted from the total purchase price as well.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. During this process we will review the bike and inspect for any damage as a result of improper packaging. Any damages will be deducted from the total refund amount.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

We offer a one year warranty on our bikes that offer full protection on the electric components such as the display, motor and controller. Our warranty also covers the frame from manufacturing defects not caused by damage from accidents and wrecks.

While problems with our bikes are rare, in the event that you do have an issue that you’re unable to resolve after reviewing the videos on our website, you can send us an email at support@m2sbikes.com and we’ll get back in touch with you as quickly as possible to help get you back up and riding as soon as possible.

Generally speaking, most problems with the bikes can be resolved by the customer himself with out having to take the bike to a bike shop. We provide detailed instructions on making a repair and offer supplemental videos to help you make sure you are able to complete the repair as quickly and easily as possible.

For example, if the display or controller were to break due to an unexpected problem, we would send the customer a replacement part by Priority Mail along with info on how to replace. Each of the electric components on the bike can be replaced by simply unplugging the quick release wire ports and switching out the old part for the replacement part. Most repairs can be completed in under 15 minutes.

Our warranty also covers the frame and other components for one year against manufacturing defects. The warranty does not cover damage caused by accidents or other non-riding related problems. The warranty does not cover normal wear and tear either. This would include things like the chain, chain ring, crank arms, brakes or derailleur as all of these items are susceptible to problems that naturally occur when riding extensively.

After the warranty period has expired for your bike, we will continue to offer support and can provide replacement parts at low cost to you for the life of your bike to make sure that your bike can provide a lifetime of enjoyment.

The range per charge can be anywhere from 20-75 miles depending on how hard you pedal, how steep the hills are and how fast you're going. Check out our battery range video for more info.

The batteries are rated for 600 charge cycles, which should be 2-5 years for most users. 

Typically from the time of order, an "in stock" bike will take 2-5 business days to ship and once it has been shipped, 4-5 business days for delivery based on the location of the bike to you.

Pre-order bikes delivery times vary depending on where we are in the manufacturing process. Generally these orders can take anywhere from 2 weeks to 2 months to complete, but there are occasionally unexpected variables that can slow down our delivery process on pre-orders and cause unforeseen delays.

The best way to ensure a timely delivery is to order a bike that is marked as "in stock." If there is a bike that is currently not in stock that you would like more information on, please contact a sales representative by calling +1 888-504-8038.

TERMS OF SERVICE

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OVERVIEW

This website is operated by Land of Sky Media, LLC dba M2S Bikes/Mountains to Sea Bikes. Throughout the site, the terms “we”, “us” and “our” refer to Land of Sky Media, LLC and M2S Bikes/Mountains to Sea Bikes. Land of Sky Media, LLC and M2S Bikes/Mountains to Sea Bikes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall M2S Bikes | Carbon Fiber Electric Bikes & Electric Fat Bikes, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless M2S Bikes | Carbon Fiber Electric Bikes & Electric Fat Bikes and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 7 Glenn Bridge Rd. Arden North Carolina US 28704.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at m2sbikes@gmail.com.

For the latest update on your order status, please email support@m2sbikes.com and we will be happy to provide the latest information on expected delivery time, update you with tracking information or provide additional info as needed.

We have rated and tested our bikes for up to 275lbs. This is not to say that the bikes do not function above this point, but in terms of warranty if something were to happen as a result of the weight limit being exceeded we cannot offer our warranty policy in those cases.  

Our bikes are rated with an IP65 Enclosure - which means they are rated as "dust tight" and protected against water projected from a nozzle. 

The bikes are ultimately water resistant and can withstand short rain showers, but are now designed to be exposed to prolonged water exposure, high pressure washing or transport on a motorized vehicle during inclement weather.

At this time we operate solely on a direct to consumer model that allows us to offer lower prices  while still offering high quality components. While we don't have a way to offer a test ride beyond our headquarters in Western North Carolina, we would be happy to discuss what your primary needs will be and try to make sure you get a bike that will offer both the right riding style and fit for your needs.


Yes, but doing a thorough cleanup is very important to help prevent rust. Anytime a bike is ridden near the salt air of the ocean parts will begin to rust, but with proper care and maintenance much of the rust can be prevented. We recommend carefully rinsing the bike off gently with fresh water after exposing the bike to these types of elements. IMPORTANT to NEVER use any sort of pressure washer or high powered hose to wash any bicycle, especially an electric bike. 



While it is possible, the most important thing to do is to check the local regulations to make sure riding an electric bike is allowed on the trails. If it is, you'll want to see if there are Class restrictions and set your bike up accordingly. Additionally, due to the heavier weight of our bike and the faster speeds that are possible, it's a very good idea to use extra caution and ride slowly to ensure that you have adequate time to stop and don't ride in areas that are too difficult to ride in based on your experience level.