Help Center

Purchasing A Bike


What Accessories & Options Are Available?

What Size Should I Get?

What Is Covered Under Warranty?

How Long Does The Battery Last?

What's the Difference?: Mid Drive vs Rear Hub

Is The Bike Waterproof?

How We Calculate Range

Buyer's Guide

Choosing The Right Size

Our Warranty

Return & Refund Policy

Financing Information

Owner's Guide - Assembly Instructions

Assembly Guide For All Bikes

Introduction: Assembling Your Bike

Installing Your Handlebars

Battery Charging & Care

Adjusting Your Seat Height

Adjusting Your Front Suspension Shock

Owner's Guide - Service, Support & Troubleshooting

Rear Hub Bikes

Blown Battery Fuse - Loss of Power

05E Error Code - Brake Cutoff Error

Checking Your Headset Tightness

Pedal Assist Sensor Is Not Working